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Our Customer Charter

As members of the BVRLA we are bound by a Code of Conduct and a Vehicle Rental Charter.

In summary, we pledge to provide to our customers:

• Complete details of pricing, ensuring customers are aware of all aspects of charging before commitment to the rental contract.
• The best price available to suit customers' specific needs.
• Vehicles that are serviced and inspected to the manufacturer's operating manual as a minimum standard and complying with all statutory requirements.
• Vehicles that are clean and inspected for safety from a selection of low mileage, current model vehicles.
• An insurance level guaranteeing protection for third party personal injury and property damage.
• Commitment to the British Vehicle Rental and Leasing Association’s Code of Conduct.
• An effective complaints procedure with access to a conciliation service administered by the British Vehicle Rental and Leasing Association.

A full copy of our Code of Conduct, along with other useful publications can be found at the BVRLA website:

(LISTLINKEXXS;BVRLA-code)

Additionally, you may obtain copies of various BVRLA and other publications from our front desk, at our Leeland Terrace Offices in Ealing, West London.

Our staff are always on hand to answer any queries you might have regarding vehicle hire, driving requirements for the UK, or doing business with us generally. Please do not hesitate to ask.

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Further Information on this Website:

• Our Vehicle Rental Charter
• Security Deposits - Our Policy
• Security Deposits - The Situation with Deposits - Clearing the Confusion
• Administration Fees - Why we have no choice but to charge them
• Things a Camera might automatically see you doing!
• Standard Terms and Conditions [Web Version]

Further Reading:

For the benefit of our customers, please find additional and very useful information on the BVRLA website: {LISTLINKEXXS;BVRLA-1|BVRLA-2|BVRLA-3|BVRLA-4|BVRLA-5}