7-8 Leeland Terrace • West Ealing • London • W13 9HW

Vehicle Rental / Car Hire FAQ

Frequently asked questions about our Car Hire and Vehicle Rental services.

If your question is not answered here, please call us on 0208 840 3169 and we will be happy to help.

Frequently Asked Questions:

Please note there is also some useful information
in our Terms & Conditions.

Please note also we have included some links at the bottom of this page to the BVRLA website and some useful general information that they provide on Hirer's responsibilities, the London Congestion Charge, and other matters related to vehicle hire and driving in the UK.

Why is a Deposit required?
What is the Age Limit for hiring a vehicle?
Is Fuel Included in the hire price?
Can another person drive the vehicle?
Can I take the hired vehicle abroad?
What documents will I need to provide in order to hire a car or van?
Are there mileage limits?
Is it a full to full tank?
Can I extend the rental period?

What happens if the hire vehicle gets damaged?
Does the rental price include VAT?
Do you provide child seats?
Do you provide SAT NAV?
What form of payments do you accept?
What areas do you cover?
Do you have any Hybrid Cars to hire ?
How do your prices compare with other car hire companies in West London? Are you cheaper?

Why is a Deposit required?

A deposit is required in case of;

Automatic charges, congestion charges, parking fines and penalties incurred during the hire period
Damage to the vehicle, involvement of the vehicle in a road traffic incident, or some other driving-related eventuality.

A minimum deposit is required on all vehicles as follows;

£500 for all over age of 25 years
£750 if hirer aged 21 to 24 years old

** UPDATE **
Please note that credit cards are now only AUTHORISED and NOT CHARGED for the purposes of a deposit.

Please see our Deposits Page(s) for further information on our Deposits Policy, and for a complete list of possible Additional Things that may get charged.

What is the Age Limit for hiring a vehicle?

The Age Limit is between 22 and 70 years, with a full driving licence held for a minimum of 1 year at the time of hire. Minibus drivers must be over 22 years, and with a minimum of 2 years holding a full driving licence. All drivers must of course be deemed competent to drive the vehicle of their choice.

Is Fuel Included in the hire price?

No. All rates quoted are exclusive of fuel.

Can another person drive the vehicle?

Yes, we can add additional drivers to the hire agreement.

Can I take the hired vehicle abroad?

Yes, but we need to know that when the vehicle is reserved.

What documents will I need to provide in order to hire a car or van?

Both parts of the driving license, two utility bills, Credit/Debit Card

Are there mileage limits?

No. Rental charges include Unlimited mileage within the UK

Is it a full to full tank?

No - empty to empty

Can I extend the rental period?

Yes, the rental can be extended at any time, but please inform us as soon as you know this will be required.

What happens if the hire vehicle gets damaged?

We provide breakdown cover with all the vehicles. In case of a break down you need to call the office and we will arrange assistance. Please note however that breakdowns are a very rare occurence as all our vehicles are checked before hire and are always maintained to the highest standards.

Does the rental price include VAT?

Yes, all prices quoted include VAT at the standard rate.

Do you provide child seats?

Yes, child seats are provided upon request. Please specify the age and height of your children in order that the correct seat(s) can be made available to you.

Do you provide SAT NAV?

Yes, Satellite Navigation systems are available for most of our car and Vehicle rentals.

What form of payments do you accept?

We accept all major Credit/Debit Cards excluding American Express. You can also pay by cash or bankers draft, but unfortunately we are unable to accept cheques. NOTE: You can also pay on Account and we arrange Contract Hire for companies and organisations. Please call on 0208 840 3169 for further information of our Account and Contract Hire facilities.

What areas do you cover?

We can provide you a vehicle anywhere in the UK or Europe, but if you wish to pick your vehicle up from our Ealing, West London Showroom, then we are most convenient to the following locations:

Do you have any Hybrid Cars to hire ?

Yes, we do. See our Hybrid Cars Page for more information, specifically we answer the following questions:

How do your prices compare with other car hire companies in West London? Are you cheaper?

Yes, we are. Here is a comparison chart of car rental charges, for the lowest priced vehicle available for hire from our competitors and ourselves:

Budget Car Hire	£32.34
Avis Car Hire	£38.00
Ealing-Rent-a-car	£35.00
Practical Car & Van hire	£33.00
Autopoint Cars Limited	£30.00 only! inc. VAT, Insurance and Breakdown Cover